West Norfolk Disability information Service


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Coffee and Cake Enjoying Life Supportively.


The Tea Kosy

33 Bridge Street Downham Market.


Open to all over 18・s with mobility/ physical disabilities. 

An opportunity to get together with those who may have shared experiences. 

Come and Join us for Coffee and Cake, make new friends and break up the day.

(level access and accessible toilet)

Every Last Wednesday of the Month 13:00 until 14:30

No need to book. Just come along. New faces always welcome

CACELS next meet is on Wednesday 25th March 2015.



The BUILD Charity launched its services for people in the west Norfolk area last October and have a programme published until the end of March, and plans for further opportunities beyond. Full details are at  www.buildcharity.co.uk/opportunities  in our activity programme, however the headlines for West Norfolk are:


Thursday 5th March – Ten Pin Bowling at Strikes in Fakenham – 19.00 – 20.30 – Booking essential


Thursday 12th March - FUSE Nightclub Party at Chicago’s Kings Lynn – open to anyone over 18. Doors open 18.00 – 20.30. Entry is £4 with up to 2 carers/supporters going free. No need to book and unlimited places.


Sunday 22nd March – Visit to the Custom House, Kings Lynn – 14.00 – 15.30 Booking is essential


Obviously anyone with any disability over the age of 16 can access any of our published programmes, anywhere in Norfolk – but these activities in the west of the county are subsidised by Comic Relief and we are keen to show that there is demand for these services in west Norfolk to obtain a continuation of funding beyond the Spring.


For more details, or to book activities – visit our website or call 01603 618029


Follow BUILD on Facebook - http://www.facebook.com/pages/Build-Norfolk/218067204873394


BUILD is a Norfolk based independent registered charity providing social, leisure and learning opportunities for people with sensory, physical or learning disabilities.


BUILD Charity Limited is registered in England & Wales with company number 8069610 and registered with the Charity Commission with charity number 1147395 at the registered office being Church House, Church Alley, Redwell Street, Norwich, NR2 4SN to which all correspondence should be sent.


Tel 01603 618029   www.buildcharity.co.uk







Air travel  

Buses & Trains

Holiday Accommodation 






Useful Numbers



Norfolk County Council is conducting a survey on the need for good info/advocacy services.

Please consider filling in the enclosed form by clicking on the link below and telling them about WNDiS.






If you have any information that you would like to add to this page, please e-mail it to 






Airport Guide.

The Disabled and Reduced Mobility Airport Guide which covers multiple accessibility issues at the Airport.

The guide has been created to help relieve some of the stress and worry which is very common among disabled persons when travelling through unfamiliar environments such as an Airport.

Included in the guide is information such as Travelling with Visual Impairments, Breathing Problems, Flying with Guide Dogs, Travelling with Autism, Wheelchair access, Help at the car park and much more.

The guide is at www.parkat.co.uk/disabled/




For any fitness freaks out there try the excellent gym at Lynnsport, King's Lynn

Bodyworks Fitness Studio

Bodyworks is situated within Lynnsport & Leisure Park and is an IFI (Inclusive Fitness Initiative) accredited site. This has been achieved by making a range of improvements to access, equipment, staff training and marketing.

The instructors are trained to work with people who have a range of impairments such as Visual, Physical, Learning difficulties, Hearing and many others.

All members both disabled and non-disabled work out alongside one another with their personal exercise plans designed by one of the qualified instructors.

The instructors are always on hand to help out if required.

To find out more about Lynnsport visit


To find out more about the Inclusive Fitness Initiative visit




Messing about on the water!

 Your intrepid correspondent investigated some boatyards on the Norfolk Broads who claimed that they provided an accessible service.

 Some do. Some don't.

 First, the good news: 

The Southern Comfort provides a good 1 1/2 hour trip from Horning to Ranworth Broad and back. An interesting commentary. Pleasant bar on the lower deck. Loos impossible (go before you go..the Swan Inn has an accessible loo). Aim to arrive 15 mins before departure so that you get a good spot - either on open deck at the bow or inside. It sets out at 10-30, 1 and 3pm. Adults £5, OAP/child £4-30, Family £15. Sails from the Swan Inn, Horning. Tel: 01692 630262


KingLine, also at Horning, have a fully accessible electric dayboat - the only one of its kind on the Broads. It will seat up to 11 people, three in wheelchairs and it is one that you steer yourself, using either the wheel or a joystick. Low season £15 an hour, £65 a day; high season £17 an hour, £88 a day. Tel: 01692 630297 

e mail: kingline@norfolk-broads.co.uk  

Web: www.norfolk-broads.co.uk   

(They also have some lovely accessible holiday homes in Horning). 

And the not so good news?

Broads Tours on Wroxham claim that their large cruise boats are accessible - they are, to a point. The pontoon by which the boat is moored varies in height relative to the shore. You use a "scissor lift" to get onto the boat. In order to get onto the lift, there is a step. Powered chairs are out as they are too heavy for the lift. Once you've made it on to the boat, the only bit you can go on is the rear deck, if you are using a chair - steps everywhere....not so good.




Accessible transport in West Norfolk



Norfolk Green cover most routes in West Norfolk plus quite a few elsewhere in the county. They took over from First Group in the West and are a great improvement.

They have a good number of accessible vehicles but still can’t definitely guarantee that one will be covering a particular route so it’s worth checking.

Their major advantage over many companies though is that they will pick you up and drop you off at convenient places – not just official ‘bus stops – as long as it’s safe to do so.

Contact details: www.norfolkgreen.co.uk

Tel: 01553 776980

First Group have routes all over the rest of the county and nationally.

Contact details: www.firstgroup.com


The Interconnect 505 is an accessible service between Spalding and Lynn. There are also lots of smaller, accessible services linking villages in Lincolnshire to main centres. The system is run by Call Connect.

Contact details: 0845 234 3344


Traveline gives general information on all routes.

Contact details: www.travelineeastanglia.co.uk

Tel: 0871 200 2233

West Norfolk Community Transport run the Dialabus service which has routes into Lynn and other towns from the villages. They provide a fully accessible door to door service.

Only disadvantage is that a particular route will only be available on certain days.


Contact details: www.wnct.co.uk

Tel: 01553 776971

They also run the Shopmobility service which offers mobility scooters for hire at St James’ car park

Contact details: www.wnct.co.uk

Tel: 01553 770310



Train operators still haven’t really got their act together. Very occasionally you’ll come across one that actually has ramps on the train but in the majority of cases the ramp is at the railway station and has to be booked in advance.

What this also means of course is that you can’t use an unmanned station or one where the staff have finished for the day.

Access at stations themselves is variable. A recent kneejerk reaction (in mid 2011) to close all barrow crossings has made it harder for everyone to get from one platform to another.

In the words of Baden-Powell (and Ian Dury) – Be Prepared.

Contact details: www.nationalrail.co.uk


Tel: 0845 026 4700 (First Capital Connect)



Norfolk Accessible Taxis and Minibuses  


A1 Cabs 01263 513371

NJE 01692 404796



Gary Border Cars 01842 814488 – jenny@bordercars.com



Our Hire 01493 752223

Tolver Taxis 01603 712574



A1 Cabs 01263 513371



A Six Taxis 01603 880666

Dereham Taxis 01362 696161



Steves Taxi Service 0798 3556306 / 01485 540019 (3 accessible taxis)


Downham Market

Gary Bishop 01366 324307


Great Yarmouth

Albies 01493 331111

Anglia Taxis 01493 855855

Swift Taxis 01493 330330


Kings Lynn

Jezz's Cars  07944 94494

Keith’s Taxi 07947 514242

Simon Gibb 07960 068457



A Six Taxis 01603 880666

Phoenix 01603 611222

Tolver Taxis 01603 712574



Home James 01953 885966



Home James 01953 885966


Interconnect 505: Spalding - King's Lynn: accessible buses with accessible minibus connecting with villages in Lincs. This service covers all of Lincs. Tel: 0845 2343344 for booking details.

As more of these accessible services come on line, I will update the site.



Holidays - Local


Accessible accommodation


Eastern County Accessible Accommodation website address is www.eastofenglandtouristboard.com  


As we are all doubtless well aware, there is a severe shortage of pleasant places to stay so it's worth highlighting those that have made an effort. Here are some good ones that have been tried and tested, in Norfolk first of all, then farther afield...


Berwick Cottage, East Harling, Norfolk


A lovely spot. Really well equipped with gear to help you get about.


Contact details:  info@thelinberwicktrust.org.uk  


                          tel/fax: 01787 372343


Also....Denis Duncan House, Dirleton, East Lothian, Scotland (see later section).  



Briarfields Hotel


Main St, Titchwell, 

King's Lynn, 


PE31 8BB. 


01485 210742. 

e mail  briarfields@norfolk-hotels.co.uk  


Lovely spot on the North Norfolk coast near Bird Reserve. Good ground floor bedroom.   




Broom Hall Country Hotel,


Saham Toney, 

(near Watton) 


IP25 7EX. 

Tel: 01953 882125   

Fax: 01953 885325  

e mail: enquiries@broomhallhotel.co.uk  website: www.broomhallhotel.co.uk

A  very pleasant small, rural hotel. New Coach House has two fully accessible rooms.  



Ffolkes Arms Hotel  


Lynn Road


Kings Lynn

Norfolk, PE31 6BJ

Tel: 01485 600210


Accommodation is accessible to wheelchair users travelling with assistance and for those whose mobility is limited but able to walk a few paces.  




Greenbank Country Hotel and Restaurant



Outside East Dereham (right in the centre of Norfolk, just off the A47) is lovely. Converted farm buildings, all fully accessible and very well furnished. Fishing lakes with handy jetties. A wonderful restaurant. Perfect for getting away from it all


Swaffham Road,



NR19 2AB 

Tel: 01362 687742  



High Cotts B&B, Congham, Norfolk  



Very pleasant place to stay. Handy for Sandringham. Walk in shower.


Contact details: Highcottsbandb@aol.com

Tel: 01485 601358/07787 912096



King Line Cottages


Ferry Road


Norwich, NR12 8PS

Tel: 01692 630297 (phone and fax)

Tel: 01692 630030 (evenings)

Email:   kingline@norfolk-broads.co.uk

Website: www.norfolk-broads.co.uk


Lady Lodge – Sleeps 4 (twin bedroom with large single beds and en-suite walk in, king size double bedroom has a large en-suite bathroom with bidet, shower and bath unit. Bed linen and towels are included.


Horning Lodges

1.   Sleeps 4 – 2 toilets and showers en-suite

2.   Sleeps 6 – shared toilet and shower; 1 toilet and shower en-suite

3.   Sleeps 6 – 1 shower and 1 toilet


These lodges have a shared large lawn and 75ft of river frontage. There is a new exterior ramp and wide interior doors. All lodges have a wheel-in shower.


Kate’s Lodge – Sleeps 4 (1 double and 1 twin bedroom), lounge/dining area, fully fitted kitchen.


All five Lodges enjoy a superb location overlooking one of the most picturesque parts of the River Bure in Horning.

Also available is an electric day boat, designed for wheelchair travellers.  



Lodge Hotel

Old Hunstanton, 


PE36 6HX. 

01485 532896. 

e mail: thelodge@norfolk-hotels.co.uk 


Well laid out family hotel in pretty village on West Norfolk coast. Good ground floor bedroom.





Nar Valley Holiday Cottages


Great Ketlam Farm

Low Road


Kings Lynn

Norfolk, PE32 1JF

Tel: 01760 338797


Nar Valley is a barn conversion with 230 acres of land with ponies, horses and peacocks, riverside walks and fishing.

8 miles from Kings Lynn and 8 miles from Swaffham.


Nar Valley View – Sleeps 7-8 - 3 bedrooms (1 double and 1 twin with ensuite shower room), lounge/diner with piano, kitchen/diner, bathroom with bath and toilet, air bath and overhead shower, chair bed.


Threshing Barn – Sleeps 7 – 3 bedrooms (1 double with extra single bed with en-suite wheel-in shower room), open plan lounge/diner/kitchen.


Gig House – Sleeps 4/5 – 2 bedrooms (1 double and 1 triple with en-suite shower room and toilet), bathroom with extra large spa bath and toilet.  



Norfolk Cottages  



Malthouse Farm Holiday Cottages



IP22 5UT

Tel: 01379 674660

Email: bookings@norfolkcottages.net

Website: www.norfolkcottages.net


Rose Cottage – Sleeps 7 (1 double room and a single room) has bedrooms on two levels, large fitted kitchen/diner.


Primrose Cottage – Sleep 2 (1 double bedroom), fitted kitchen with a low level electric hob and sink.


Bluebell Cottage – Sleeps 2 (spacious double bedroom), large living room, fitted kitchen low level electric hob.  


Honeysuckle Cottage - sleeps 6 or 8. Has bedrooms on two levels. Large living/dining room.


There is also a heated swimming pool, sauna and fitness room located in a purpose built complex. There is a local pub that serves lunches and dinners.

The designers have developed the entire complex with disabled guests in mind and therefore, most things are accessible. It must be noted that all guests have different requirements and guests should phone to confirm anything that is not clear before making their booking.  




Norfolk Disabled-Friendly Cottages. 



Church Farm, 

Bircham Newton, 

King's Lynn, 

Norfolk PE31 6QZ.  

Tel: 01485 578603

e mail: bennion@paston.co.uk   

website : www.norfolkdisabled-friendlycottages.co.uk

Wonderful self-catering cottages, converted from farm buildings in a beautiful setting. Perfect !



Park House Hotel, Sandringham  


On the Royal estate. Handy for Sandringham House and the coast. Lovely rooms. Good food. Everything fully accessible. Care available.

Tel: 01485 543000    Fax: 01485 540663   parkinfo@Lc-uk.org


Rose & Crown Inn, Snettisham, Norfolk  


Lovely old pub. Good food and excellent Adnams. Two new fully accessible bedrooms. Very stylish.


Contact details:    info@roseandcrownsnettisham.co.uk


                            tel: 01485 541382



Lovely places to stay elsewhere in the UK...




Holidays - UK


Barnsdale Lodge Hotel and Restaurant, 

Rutland Water

Tel: 01572 724678



Beautiful spot. Comes highly recommended.




The Old Piggery B&B, 

West Park Farm, 

Wilstead Hill, 



MK45 3QS 

01234 742142


Delightful, modern b&b in the middle of farmland. Peace and quiet. 

One fully accessible bedroom. Delicious breakfast.







Northumberland, NE65 8EE

Tel: 01655 570 665 



Dene House Farm Cottages won an award in 1995 as the winner of the “Holiday Care Award”.


Those that have stayed at Dene House Farm Cottages say what a wonderful time they had and how lovely the accommodation was.


Self-catering accommodation has 2 bedrooms, one with a double bed and single bed and another with two single beds.



Denis Duncan House, Dirleton, East Lothian Scotland  


A new cottage owned by the Lin Berwick Trust. Looks brilliant.


Contact details:    info@thelinberwicktrust.org.uk


                            tel/fax: 01787 372343




Disability Cornwall

Newquay, Cornwall
Accessible caravan in Newquay, Cornwall. 

Good rates. Lovely spot. 

All money raised goes to running costs of Disability Cornwall.


(go to Holidays on menu).






4 Halistra


Isle of Skye, IV55 8GL

Tel: 01470 592369


This accommodation has been specially built for wheelchair users, disabled people and elderly people.

There are stunning views over a large sea-loch and to the Outer Hebrides.


The accommodation is fully equipped with two en suite bedrooms one with a double bed and one with two twin beds, fitted kitchen, furnished living room, and a private patio to absorb the beautiful scenery.







By Lockerbie

Dumfrieshire, DG11 3PQ

Tel: 01461 500215


The garage has been converted into one twin bedroom and two double bedrooms with a shower room, TV and kettle. All rooms are fully accessible.


In the restaurant you will find a range of fresh food on the menu with steaks as the speciality.  The homemade sweets are a must too.












For some wonderful apartments in Cyprus that are fully accessible and come with personal endorsement of people who have visited them, look at www.ca-tourist-apts.com.cy





www.ineedaholidaytoo.com A lovely fully accessible gite in Brittany, with all sorts of useful gear to hand, set up by an English couple.


Breaks Away Scheme


Opportunities for people living in Norfolk who need a respite break.


What is the Breaks Away Scheme?

The Breaks Away scheme is about being able to arrange a planned respite break in a place of your choice.


You might decide to go away on your own, with family or friends, or choose to join a group of people.


Who is the scheme for?

The scheme is for adults who have any kind of impairment, and who have been assessed by Norfolk Social Services as needing a break away. You must be willing and able to make your own plans and decisions.


Will anyone be able to help me arrange a break?

Yes – you can ask someone that you trust to help you. In addition, Independent Living Norfolk can advise you on which organisations to contact to help you plan your break.


Will Social Services help towards the cost?

Norfolk Social Services may be able to help towards the cost of your break away.


Some charities may also be able to help you.


To find out more please phone Independent Living Norfolk on 01508 491222. or email: iln@ncodp.org.uk  or fax 01603 785239.


Useful numbers

Local organisations contact details


Citizens Advice Bureau: (Dereham)

Tel : 01362 697776


Citizens Advice Bureau: (Fakenham)

Tel : 01328 856040


Citizens Advice Bureau: (Marham)

Tel : 0844 499 4104


Citizens Advice Bureau:(Lynn)

Tel : 0844 499 4104

Citizens Advice Bureau:(Wisbech)Tel : 01945 464367  
Equal Lives

formerly NCODP

01508 491210 www.equallives.org.uk
Engaging Theatre CompanyTel 01485 534827

or  07879973600



Multiple Sclerosis King's Lynn & West Norfolk BranchTel : 01553 674284  

NDIS (Norfolk Disability Information Service - produce very useful monthly newsletter):

Tel : 01603 729802

e-mail: ndis@norfolk.gov.uk



Your local Norfolk directory. A large directory of resources for Norfolk residents and visitors


Technical Equipment for Disabled people
Tel: 01553 673923
Web:    www.remap.org.uk


West Norfolk Deaf Association

Tel: 01553 773399



Tel 01553 782558



National organisations contact details



269 545

Email: enquiries@abilitynet.org.uk



Benefit Enquiry Line(info service for people with disabilities)

0800 882200

Textphone: 0800 243355



Carers’ Website

Tel:020 7210 4850


Council of Europe Disability Website



Counselling Directory
Riverside Way
GU15 3YL
0844 8030 240 (Lo-call rate) - between 9am and 5pm Monday to FridayMain website


Disabilities section





(Computer equipment for visually impaired people)

Tel: 020 84201338


e mail: iki@cvip.co.uk

Disability Alliance - useful info on benefits

Tel: 0207 2478776



Disability Living Foundation (Equipment advice/information)

Tel: 020 7289 6111

Helpline: 0870 603 9177

e-mail: dlfinfo@dlf.org.uk


Equality and Human Rights Commission HelplineTel: 

0808 800 0082 


0808 800 0084




Focus on Disability (General information)


e-mail: webdisability@focusondisability.co.uk


Housing Association Information Guide for Disabled People (available from RADAR)

Tel: 020 72503222

Textphone: 020 72504119


e mail: radar@radar.org.uk



Jumbulance01582 831444


A brilliant organisation which arranges transport for disabled kids/adults for outings and holidays


Listening Books0207 407 9417


Listening Books - for those who cannot hold/read a book.



Mind the gap - disability, opportunity and employment (Report from RADAR on need for equal access to employment)

Tel: 020 72503222

Textphone: 020 72504119


e mail: radar@radar.org.uk



Riding for the Disabled Association

(provides opportunity for horseriding/carriage driving)





Email:    rdahq@riding-for-disabled.org.uk


Scope is a charity working with disabled people in England and Wales.  Tel free : 

0808 800 3333.

Email us at response@scope.org.uk



Therapy Directory

Useful source of helpful therapists.

0844 803 0256e: george@therapy-directory.org.uk
w: www.therapy-directory.org.uk
fb: www.facebook.com/TherapyDirectoryUK
tw: www.twitter.com/Therapy_UK

Useful source of helpful therapists.

The Site (online info for young people)

Tel: 020 79252530


e mail: info@thesite.org


We provide free (NHS funded) home eye tests to anyone in the UK who has a disability and finds it difficult to get around


0141 646 0654



0141 646 0655

Email: llennox@visioncall.co.uk

Web: www.vision-call.co.uk

Your guide to disabled person's tax credit (free from local tax office)






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